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Installation of InterScan Messaging Security Virtual Appliance (IMSVA) 9.0 not completed due to duplicate IP addresses

    • Updated:
    • 17 Nov 2014
    • Product/Version:
    • InterScan Messaging Security Virtual Appliance 9.0
    • Platform:
    • Virtual Appliance 5.1
Summary
You manually assigned a static IP address to IMSVA 9.0 during the installation process. After IMSVA was rebooted to complete the installation, you encounter the following error:
Unable to install IMSVA because of duplicate IP addresses
Click image to enlarge.
Details
Public
To resolve this issue, you'll need to assign a new IP address to IMSVA.
  1. Press any key to enter the Operating System (OS) shell command line.
  2. Log in to IMSVA using the root account you created during the installation.
  3. Perform the following command to change the IP address assigned to IMSVA:
    [root@IMSVAhostname]# cd /etc/sysconfig/network-scripts/
    Edit the configuration file to the interface that was assigned a duplicate IP as mentioned in the error message you encountered. Following the sample error message, it was eth0.
    [root@IMSVAhostname]# vi ifcfg-eth0
  4. Using vi, assign a new IP address:
    1. Look for the IP address line. Using the sample error message above, find the line IPADDR="XXX.XX.X.57".
    2. Bring the cursor to the last character of this line and press "i" to enter vi's Edit mode.
    3. Hit backspace to delete the assigned IP address and then enter a new one.
      For example: IPADDR="XXX.XX.X.68"
    4. Press Esc to go back to vi's Command mode.
    5. Save the changes and exit vi by typing ":wq!"" and then hit Enter.
      This should bring you back to the OS shell command line.
  5. Enter the following commands to restart the network interfaces and restart the system.
    [root@IMSVAhostname]# service network restart
    [root@IMSVAhostname]# init 6
The system should now reboot using the new IP address you assigned. After the system reboots and no other host is using the IP address you assigned to IMSVA, the installation process should complete successfully.
Premium
Internal
Rating:
Category:
Install
Solution Id:
1105717
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