- Make sure you have the latest version of Trend Micro SafeSync installed by checking this article:
Checking if you have the latest version of Trend Micro SafeSync installed
- Do either of the following:
- If you have an older version installed: Upgrade your program, and then proceed to the next step.
- If you already have the latest version: Proceed to the next step.
- Collect the necessary Trend Micro SafeSync logs, and then submit them to any of the following:
If you need more help, check this article: Getting logs from Trend Micro SafeSync for Analysis
Need More Help?
Create a technical support case if you need further support.
Bandwidth limit settings not working on SafeSync for Business
Thank you for your feedback!