Pattern update fails after upgrading to OfficeScan (OSCE) 10.6 SP2

- Updated:
- 24 Nov 2016
- Product/Version:
- OfficeScan 10.6
- Platform:
- Windows 2003 Enterprise
- Windows 2003 Enterprise 64-bit
- Windows 2008 Enterprise
- Windows 2012 Enterprise

Summary

After applying the Service Pack 2 (SP2) for OfficeScan 10.6, you noticed that OfficeScan becomes incapable of updating its pattern files.

Details

The root cause is that the update source for OSCE 10.6 is not updated when you installed the Service Pack 2.

Upon checking, the ofcserver.ini file shows the following:

UpdateSource=http://osce106-p.activeupdate.trendmicro.com/activeupdate
UpdateSource_Schedule=http://osce106-p.activeupdate.trendmicro.com/activeupdate

To resolve the issue:

Stop the OfficeScan Master Service.
Back up the ofcserver.ini file located in ..\PCCSRV\Private\.
Open the ofcserver.ini file using a text editor.
Modify the following parameters:
UpdateSource=http://osce106-p.activeupdate.trendmicro.com/activeupdate
UpdateSource_Schedule=http://osce106-p.activeupdate.trendmicro.com/activeupdate
to:
UpdateSource=http://osce106sp2-p.activeupdate.trendmicro.com/activeupdate
UpdateSource_Schedule=http://osce106sp2-p.activeupdate.trendmicro.com/activeupdate
Save the ofcserver.ini file.
Restart the OfficeScan Master Service.
Perform a manual update on your OfficeScan Server.

Rating:

Category:

Configure; Troubleshoot; Upgrade; Update

Solution Id:

1105872

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.