Pattern update fails after upgrading to OfficeScan (OSCE) 10.6 SP2

- Updated:
- 24 Nov 2016
- Product/Version:
- OfficeScan 10.6
- Platform:
- Windows 2003 Enterprise
- Windows 2003 Enterprise 64-bit
- Windows 2008 Enterprise
- Windows 2012 Enterprise

Summary

After applying the Service Pack 2 (SP2) for OfficeScan 10.6, you noticed that OfficeScan becomes incapable of updating its pattern files.

Details

The root cause is that the update source for OSCE 10.6 is not updated when you installed the Service Pack 2.

Upon checking, the ofcserver.ini file shows the following:

UpdateSource=http://osce106-p.activeupdate.trendmicro.com/activeupdate
UpdateSource_Schedule=http://osce106-p.activeupdate.trendmicro.com/activeupdate

To resolve the issue:

Stop the OfficeScan Master Service.
Back up the ofcserver.ini file located in ..\PCCSRV\Private\.
Open the ofcserver.ini file using a text editor.
Modify the following parameters:
UpdateSource=http://osce106-p.activeupdate.trendmicro.com/activeupdate
UpdateSource_Schedule=http://osce106-p.activeupdate.trendmicro.com/activeupdate
to:
UpdateSource=http://osce106sp2-p.activeupdate.trendmicro.com/activeupdate
UpdateSource_Schedule=http://osce106sp2-p.activeupdate.trendmicro.com/activeupdate
Save the ofcserver.ini file.
Restart the OfficeScan Master Service.
Perform a manual update on your OfficeScan Server.