OfficeScan Agent icon is missing in Windows 8.1 system tray

- Updated:
- 17 Oct 2016
- Product/Version:
- OfficeScan 11.0
- OfficeScan XG.All
- Platform:
- Windows 2012 Datacenter R2
- Windows 2012 Enterprise
- Windows 2012 Standard R2
- Windows 8 64-bit

Summary

You notice that the OfficeScan (OSCE) Agent icon is unavailable in the system tray even when PccNTMon.exe already runs in the Windows Task Manager. Upon checking the Notification Area Icons on the Control Panel, Trend Micro OfficeScan is on the list.

Click image to enlarge.

Details

The issue is caused by the cached registry settings.
To resolve the issue:

Open the Registry Editor.

Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
Navigate to HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\TrayNotify.
Delete the following registry keys:
- IconStreams
- PastIconStream
Restart the Windows Explorer.
1. Open the Task Manager.
2. Click the Process tab.
3. Right-click Windows Explorer and select Restart.
Launch the OfficeScan Agent again.

Rating:

Category:

Troubleshoot

Solution Id:

1105884

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.