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Collecting logs from ScanMail for IBM Domino (SMID)

    • Updated:
    • 24 Nov 2014
    • Product/Version:
    • ScanMail for IBM Domino 5.6 Linux
    • ScanMail for IBM Domino 5.6 Windows
    • Platform:
    • IBM AIX
    • IBM IBM - OS/390
    • IBM IBM - OS/400/i5OS
    • IBM IBM zLinux
    • IBM AIX 5.2
    • IBM AIX 5.3
    • IBM AIX 6.1
    • IBM AIX 7.1
Summary
Learn how to generate the logs, which can be used to further analyze an issue, of ScanMail for IBM Domino.
Details
Public
To collect the logs:
  1. On the Domino console, type the following:
    >start console log
    >te smdreal quit
    >lo smdreal -debug 3
    >lo smdupd -debug 3 (For AU update issue only)
    >lo smdsch -debug 3
  2. Reproduce the issue.
  3. Provide a zip file containing the following files based on your system:
    • For Linux or AIX users:
      • List of Domino data folder (e.g. ls -lsR /local/notesdata/ > domino_listing.txt)
      • List of SMD folder (e.g. ls –lsR /opt/trend/SMD/ > trend_listing.txt)
      • <domino_data>notes.ini
      • All <domino_data>/IBM_TECHNICAL_SUPPORT/
      • <domino_data>/smd/smency.nsf
      • <domino_data>/smd/smconf.nsf
      • <domino_data>/smd/smvlog.nsf
      • <domino_data>/smd/smquar.nsf (For spam and blocked email issues only)
      • All <domino_data>/smdtemp/*.dbg
      • /etc/smdsys.ini
      • /opt/trend/SMD/smdins.log
      • /opt/trend/SMD/smdspins.log
      • /opt/trend/SMD/TMPatch.log
      • <SMLD installation directory>/program/<version>/AU_Data/AU_Log/TmuDump.txt (For AU update issue only)
      • mail.box and/or database involved in crash
    • For Windows users:
      • List of the Domino data folder (e.g. c:\Domino>dir /s > domino_listing.txt)
      • List of SMD folder (e.g. c:\Program Files\TrendMicro>dir /s > trend_listing.txt)
      • Windows System Information (i.e. msinfo32.exe output in .nfo format)
      • <domino_data>\notes.ini
      • All <domino_data>\IBM_TECHNICAL_SUPPORT/
      • <domino_data>\smd\smency.nsf
      • <domino_data>\smd\smconf.nsf
      • <domino_data>\smd\smvlog.nsf
      • <domino_data>\smd\smquar.nsf (For spam and blocked email issues only)
      • All <domino_data>\smdtmp\*.dbg
      • c:\windows\smdsys.ini
      • c:\smdins.log
      • c:\smdspins.log
      • c:\TMPatch.log
      • <SMLD installation directory>\program\<version>\AU_Data\AU_Log\TmuDump.txt (For AU update issue only)
      • mail.box and/or database involved in crash
  4. Turn off the debug monde in Domino console using the following commands:
    >stop console log
    >te smdreal quit
    >te smdupd quit (if applicable only)
    >te smdsch quit
    >lo smdreal
  5. Send the file to Trend Micro Technical Support.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1105956
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