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Installation fails when installing the Core Protection Module (CPM) client

    • Updated:
    • 19 Nov 2014
    • Product/Version:
    • Core Protection Module 10.6
    • Platform:
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary
In the setupapi.app.log, it shows that the previous uninstallation has failed and this affects the re-installation.
!!!  dvi: Delete Services: Failed to stop service 'tmtdi'.

     flq: DeleteFile: 'C:\Windows\system32\DRIVERS\tmwfp.sys'
!    flq: DeleteFile: FAILED!
Details
Public
To fix the issue:
  1. Clean the environment:
  2. Reboot the machine.
  3. Reinstall CPM.
Premium
Internal
Rating:
Category:
Install
Solution Id:
1105961
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