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Manually configure Active Directory Server settings in Endpoint Application Control (EAC) 1.0

    • Updated:
    • 21 Jul 2016
    • Product/Version:
    • Endpoint Application Control 1.0
    • Endpoint Application Control 2.0
    • Platform:
    • Windows All
Summary
There are instances when the Test Connection fails even if you already entered LDAP username and password in the Active Directory Server settings in EAC 1.0. The following error message shows:
 
Unable to connect to the specified Active Directory Server. Verify Settings and try again.
 
Details
Public

To solve the issue:

  • Make sure that you can telnet the LDAP Server port 389 from TMEAC Server.
  • If Windows Proxy is being used, provide the correct Proxy Server information in TMEAC Proxy Settings page.

If none of the above can solve the issue, manually configure Endpoint Application Control Active Directory Settings and see how it goes.

TMEAC automatically discovers the Active Directory Domain of the LDAP user you specified but not the Base DN for users, groups and the LDAP Server. To retrieve the information, follow the steps below:

  1. Log in to Active Directory Server.
  2. Open the command prompt (cmd.exe).
    1. Find the User Base DN using the command: 

      dsquery user -name <username being used>

      User Base DN search

    2. Find the Group Base DN using the command:

       dsquery group -name <group name>
        Group Base DN search 

    3. Find the LDAP Server Hostname using the command:

      set L 

      LDAP Server Hostname search
  3. The following information should now appear:

    Endpoint Application Control Server Settings

  4. Save the settings
  5. Click Test Connection to verify.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1105988
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