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"Tool installation aborts" appears when installing Security for Mac (TMSM) plug-in on OfficeScan 11.0 server

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Standard
    • Windows 2012 Standard R2
Summary
When you install OfficeScan 11.0 on a Windows Server 2012/2012 R2, the following error message shows:
An error in the Plug-in Service program occured. Unable to install the Trend Micro Security (for Mac) server. Microsoft SQL Server Express 2008 R2 SP1 is required for installation. (KB: https://success.trendmicro.com/solution/1097700-unable-to-install-tmsm-2-0-or-idf-1-5-sp1-patch1-plug-ins-on-windows-server-2012)
Error in Plug-in Service program during TMSM installation
After following the article Unable to install TMSM 2.0 or IDF 1.5 SP1 patch1 plug-ins on Windows Server 2012, which is mentioned in the error message, a new error message appears when running the EN_SQL2008R2.exe:
The target OfficeScan is not version 10.6 SP2. Tool installation aborts.
Tool installation aborts
Details
Public
The TMSM Plug-in installation automatically installs SQL as part of its package. It uses the SQL.exe located under the ..\Trend Micro\OfficeScan\PCCSRV\Admin\Utility\SQL directory.
The issue occurs because the installer is still on SQL 2005 Express, which does not work with Windows Server 2012.
To resolve this issue:
  1. Navigate to ..\Trend Micro\OfficeScan\PCCSRV\Admin\Utility\SQL folder.
  2. Rename the SQL.exe (e.g SQL_bak.exe or SQL_old.exe).
  3. Create a copy of SQL_2008.exe on the same folder, which is located on the same folder, and rename it as SQL.exe.
  4. Run the installation for the TMSM plugin.
The installation should work now. If the issue persists, do the following:
  1. Get a screenshot of the error message.
  2. Gather all the logs under the C:\ drive. The logs are in TMSM_*.txt.
  3. Send the files mentioned above to Trend Micro Technical Support.
Premium
Internal
Rating:
Category:
Troubleshoot; Deploy; Install
Solution Id:
1105989
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