Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

"Unexpected error 0x8004010f occurred in EcCheckVirusScanStamp" appears in Microsoft Exchange server with SMEX

    • Updated:
    • 24 Nov 2014
    • Product/Version:
    • ScanMail for Exchange 10.2
    • ScanMail for Exchange 11.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary
The following event shows multiple times in the Application Event Log of Microsoft Exchange 2010 server with ScanMail for Exchange (SMEX) 10.2 or 11.0:
Type: Warning
Date: <date>
Time: <time>
Event: 9567
Source: MSExchangeIS
Category: General
User: N/A
Computer: SERVERNAME
Description: Unexpected error 0x8004010f occurred in "EcCheckVirusScanStamp"
Details
Public
The issue is caused by Microsoft Exchange Information Store Diagnostic Logging, which generates the Event ID 9567. This event is not a problem in our product because SMEX still works as expected and continues to normally scan items.
To confirm if the Microsoft Exchange Information Store Diagnostic Logging is enabled:
  1. Navigate to Start > Programs > Microsoft Exchange 2010.
  2. Select Exchange Management Shell.
  3. At the prompt, type the following command and press ENTER:
    get-eventloglevel MSExchangeIS
  4. Check the result. If the Virus Scanning entry is set to "Expert", it means that the Diagnostic Logging is enabled.
To stop generating such events:
  1. Open the Exchange Management Console.
  2. Click the Server Configuration, Mailbox.
  3. Under Properties, select the Manage Diagnostic Logging Properties.
  4. Look for the list of MSExchangeIS and check for Virus Scanning settings in 900x.
  5. Set the Diagnostic Logging Properties for MSExchangeIS to its lowest to prevent generating these Events IDs.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1106024
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.