Sign In with your
Trend Micro Account

Sign in to MySupport

Need Help?

Need More Help?

Create a technical support case if you need further support.

Generating logs in Windows needed for troubleshooting SafeSync for Business

- Updated:
- 27 Nov 2014
- Product/Version:
- SafeSync for Business 5.1
- Platform:
- Windows 8 32-bit
- Windows 8 64-bit
- Windows 8 RT

Summary

This article will show you how to generate SafeSync for Business logs in Windows which you can send to Trend Micro Technical Support for help on troubleshooting your issues.

Details

To generate the logs, do the following steps:

Go to Start > All Programs > Trend Micro SafeSync > SafeSync Diagnostic Tool.
Read the User Agreement. If you agree, then click Continue.
Select any of the following depending on what Trend Micro Technical Support asks for:
- Basic
- Advanced loggin + HTTP Logs
Click Start Diagnostic.

Note: Repeat the steps you made when you encountered the issue.
Click Collect Logs.

Then send the files to Trend Micro Technical Support for SafeSync for Business.

Rating:

Category:

Troubleshoot

Solution Id:

1106130

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.