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Generating logs in Windows needed for troubleshooting SafeSync for Business

    • Updated:
    • 1 Feb 2019
    • Product/Version:
    • SafeSync for Business 5.1
    • Platform:
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows 8 RT
Summary
This article will show you how to generate SafeSync for Business logs in Windows which you can send to Trend Micro Technical Support for help on troubleshooting your issues.
Details
Public
To generate the logs, do the following steps:
  1. Go to Start > All Programs > Trend Micro SafeSync > SafeSync Diagnostic Tool.
    SafeSync Diagnostic Toolkit
  2. Read the User Agreement. If you agree, then click Continue.
    License Agreement
  3. Select any of the following depending on what Trend Micro Technical Support asks for:
    • Basic
    • Advanced loggin + HTTP Logs
  4. Click Start Diagnostic.
    Start Diagnostic

    Note: Repeat the steps you made when you encountered the issue.
  5. Click Collect Logs.
    Collect logs
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1106130
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