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Generating logs in Windows needed for troubleshooting SafeSync for Business

- Updated:
- 10 May 2021
- Product/Version:
- SafeSync for Business 5.1
- Platform:
- Windows 8 32-bit
- Windows 8 64-bit
- Windows 8 RT

Summary

This article will show you how to generate SafeSync for Business logs in Windows which you can send to Trend Micro Technical Support for help on troubleshooting your issues.

Details

To generate the logs, do the following steps:

Go to Start > All Programs > Trend Micro SafeSync > SafeSync Diagnostic Tool.
Read the User Agreement. If you agree, then click Continue.
Select any of the following depending on what Trend Micro Technical Support asks for:
- Basic
- Advanced loggin + HTTP Logs
Click Start Diagnostic.

Repeat the steps you made when you encountered the issue.
Click Collect Logs.

Then send the files to Trend Micro Technical Support.

Rating:

Category:

Troubleshoot

Solution Id:

1106130

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