- Go to Start > All Programs > Trend Micro SafeSync > SafeSync Diagnostic Tool.
- Read the User Agreement. If you agree, then click Continue.
- Select any of the following depending on what Trend Micro Technical Support asks for:
- Advanced loggin + HTTP Logs
- Click Start Diagnostic.
Note: Repeat the steps you made when you encountered the issue.
- Click Collect Logs. Then send the files to Trend Micro Technical Support for SafeSync for Business.
Need More Help?
Create a technical support case if you need further support.
Generating logs in Windows needed for troubleshooting SafeSync for Business
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