Trend Micro - Securing Your Journey to the Cloud Business
Success
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

"Library not registered" error message occurs when accessing SafeSync website

    • Updated:
    • 1 Feb 2019
    • Product/Version:
    • SafeSync for Business 5.1
    • Platform:
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows 8 RT
Summary

You receive the following error message when you visit your SafeSync online storage:

Library not registered.

This issue occurs when either of the following happen:

  • A registry entry is missing or contains incorrect information
  • An add-on was added to your Internet Explorer browser and it has not loaded properly
Details
Public

To resolve the issure, follow the steps below:

  1. Reset your Internet Explorer settings. Do the following:
    1. Close all programs that are running.
    2. Do either of the following:

      For Windows XP:

      1. Go to Start > Run.
      2. Type "inetcpl.cpl" on the Open field, then press Enter.

      For Windows Vista and Windows 7:

      1. Click the Windows Orb.
      2. Type "inetcpl.cpl" on the Start Search field, then press Enter.
    3. Click the Advance tab once the Internet Options window appears.
    4. Click Reset in the Reset Internet Explorer settings section.
    5. Click Reset.
    6. Wait for the settings to reset, then click Close.
  2. Collect the necessary Trend Micro SafeSync logs, then submit them to Trend Micro Technical Support.
Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
1106133
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles