Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

“There are no online folders to connect to” appears when connecting a local folder to an existing online folder in SafeSync

    • Updated:
    • 1 Dec 2014
    • Product/Version:
    • SafeSync for Business 5.1
    • Platform:
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows 8 RT
Summary
Learn what to do when you get the error message "There are no online folders to connect to" while connecting a local folder to an online folder saved in Trend Micro SafeSync.
Details
Public
To connect a local folder to an online folder:
  1. Make sure you have the latest version of Trend Micro SafeSync by following the steps in this article:
  2. Do either of the following:
    • If you have an older version installed: Upgrade your program.
    • If you already have the latest version: Proceed to the next step.
  3. Do either of the following:
    • Use the Trend Micro SafeSync console to create an online folder:
      1. Go to Start > All Programs > Trend Micro SafeSync > SafeSync Settings.
      2. Click the Sync tab.
      3. Click Add another folder to the list.
      4. Select the local folder you want to sync.
      5. Select Create a new online folder. You can assign any name for the folder. 

        Create a new online folder

      6. Click Finish. You will see the newly paired folder in the Sync tab.

        Folders synchronized

    • Create an online folder through any local folder on your computer
      1. Right-click any local folder on your computer.
      2. Select SafeSync, then select Make this a SafeSync folder.

        Make this a SafeSync folder

        You will see the newly paired folder in the Sync tab.
Important: Trend Micro SafeSync can only sync one local folder to one online folder. Before you can connect the local folder to an existing online folder, make sure the online folder is not paired to a different local folder.

Existing online folder

Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1106219
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.