"Permission Denied" error message appears when accessing a SafeSync link shared by a SafeSync user

- Updated:
- 1 Feb 2019
- Product/Version:
- SafeSync for Business 5.1
- Platform:
- Windows 8 32-bit
- Windows 8 64-bit
- Windows 8 RT

Summary

You receive the following error message when accessing the shareable link provided by a SafeSync user:

"Permission Denied
This does not seem to be the correct URL. Please verify and try again."

This happens because of the following:

The sender has made changes to the shareable link.
The shareable link is already expired.

Details

To resolve the issue, you need to request the sender to create or generate a new link. The sender who has the SafeSync account needs to do the following:

Sign in to your SafeSync account.
Choose the file you want to share.
Right-click on the file and choose Get link to this document

A new link will be generated and you can now share the link to access the file.

Rating:

Category:

Troubleshoot

Solution Id:

1106221

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