Unable to log in to the VideoViewer application after installing Worry-Free Business Security 9.0 (WFBS)

- Updated:
- 24 Nov 2016
- Product/Version:
- Worry-Free Business Security Standard/Advanced 6.0
- Worry-Free Business Security Standard/Advanced 7.0
- Worry-Free Business Security Standard/Advanced 8.0
- Worry-Free Business Security Standard/Advanced 9.0
- Platform:
- Windows 2003 Enterprise
- Windows 2003 Server R2
- Windows 2003 Small Business Server
- Windows 2003 Small Business Server R2
- Windows 2003 Standard
- Windows 2008 Enterprise
- Windows 2008 Essential Business Server
- Windows 2008 Server R2
- Windows 2008 Small Business Server
- Windows 2008 Standard
- Windows 2011 Small Business Server Essentials
- Windows 2011 Small Business Server Standard
- Windows 2012 Enterprise
- Windows 2012 Server Essentials
- Windows 2012 Web Server Edition
- Windows 7 32-bit
- Windows 7 64-bit
- Windows 8 32-bit
- Windows 8 64-bit
- Windows 8.1 32-bit
- Windows 8.1 64-bit
- Windows Mobile 5 Pocket PC
- Windows Vista 32-bit
- Windows Vista 64-bit
- Windows XP Home
- Windows XP Professional
- Windows XP Tablet PC

Summary

The VideoViewer application does not work properly after installing or upgrading WFBS 9.0. It shows a pop-up message “Logon Failed”.

Details

When Web Reputation blocks the communication between the application (VideoViewer) and its server, you encounter an error when logging in. To resolve the issue, add IP exceptions in the Global Settings:

Log in to WFBS Security Server.
Click Preferences > Global Settings.
Go to the Desktop/Server tab.
Enter the IP address that VideoViewer connects to and then click Add.
Save your changes.

You can now log in to VideoViewer successfully.

Rating:

Category:

Configure; Troubleshoot; Deploy; Install

Solution Id:

1106289

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