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Known Error : Agent in windows upgrade failed from 9.0SP1 P4 to 9.5GM

    • Updated:
    • 16 Mar 2015
    • Product/Version:
    • Deep Security 9.All
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2008 Server R2
    • Windows 2012 Enterprise
Summary
Issues:If customer has DS agent protection in windows, there is known issue the upgrade will failed if customer want to upgrade from DSA SP1 P4 (9.0.0.4002) to 9.5GM.
 
At the end of setup program you will see below message:
Trend Micro Deep Security Agent Wizzard ended prematurely because of en error. Your system has not been modified. To install this program at a later time,run Setup Wizzard again. Click the Finish button to exit the Setup Wizzard.
 
Reasons:This happens because we up versioned SSL library in 9.0SP1 Patch4 after 9.5 GM
 
Solutions:Please suggest customers to use 9.5 L10N/Patch1 build (9.5.2.2409, GM already, will be GA soon).
Download 9.5 L10N/Patch1 build via http://downloadcenter.trendmicro.com
 
 
Details
Public
 Please suggest customers to use 9.5 L10N/Patch1 build (9.5.2.2409, GM already, will be GA soon).
Download 9.5 L10N/Patch1 build via http://downloadcenter.trendmicro.com
 
Premium
Internal
Rating:
Category:
Upgrade
Solution Id:
1106422
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