Summary
An OfficeScan (OSCE) agent experiences the following issues:
- The agent is shown offline on the server console.
- The agent is unable to update the components.
Upon checking the tmudump.log file of the agent, it shows the following file copy error:
Inf 20141119 11:00:07 2412 1972 callBackForUpdate: Overwrite file(backup.000, C:\Program Files (x86)\Trend Micro\OfficeScan Client\tmtd64.ptn) done.
Err 20141119 11:00:07 2412 1972 updateWithPatchAgent: xcopy failed, disk access.
Inf 20141119 11:00:07 1636 1244 UpdateManager endwith 58 (3a0000): ActiveUpdate was unable to create/delete/
overwrite files in the destination folder. Please contact your Trend Micro technical support provider.
Inf 20141119 11:00:07 1636 1244 End TmuUpdateEx()
Details
To resolve the issue:
- Open the ofcscan.ini file and check the [Global Setting] section.
- Make sure that the "CheckDigitalSignatureForUpgrade=" parameter exists under the [Global Setting] section.
- Set the value of the "CheckDigitalSignatureForUpgrade=" parameter to "0".
- Save the file.
- On the OfficeScan web console, go to Agents > Global Agent Settings.
- Click Save.
- On the OSCE agent that encounters issue, click Update Now.
