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Collecting system logs on iOS 8.x devices

    • Updated:
    • 19 Jan 2017
    • Product/Version:
    • Mobile Security for Enterprise 9.0
    • Mobile Security for Enterprise 9.1
    • Mobile Security for Enterprise 9.2
    • Platform:
    • iOS 8.0+
    • iOS 8.1
Summary

You are unable to get the system logs because the iPhone Configuration Utility (iPCU) does not detect iOS 8.x devices. This happens because iPCU does not support iOS 8 and above.

Know the other tools that can be used to collect system logs.

Details
Public

To collect the logs, do the following:

  1. Download and install the iOS Console.
  2. Run the iOS Console.
  3. Plug in the iOS device. It should automatically load and show the device's system logs.

    System logs from iOS Console

    Click image to enlarge.

  4. To export the logs, go to File menu and then export logs.
  5. Save the log files to the desired location and filename.

To collect the logs, do the following:

  1. Download and install iTools.
  2. Run iTools.exe.
  3. Plug in the iOS device.
  4. Select the iOS device from the left pane then expand options.

    System logs from iTools

    Click image to enlarge.

  5. Click Advanced > System logs.
  6. To export the logs, click the Save button.
  7. Save the file to the desired location and filename.

For Windows phone, built-in MDM agent is used to manage device. To collect its logs, you may refer to Windows Phone 8.1 MDM protocol documentation.

Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Install
Solution Id:
1106560
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