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Collecting system logs on iOS 8.x devices

    • Updated:
    • 10 Jun 2016
    • Product/Version:
    • Mobile Security for Enterprise 9.0
    • Mobile Security for Enterprise 9.1
    • Mobile Security for Enterprise 9.2
    • Platform:
    • iOS 8.0+
    • iOS 8.1
Summary
You are unable to get system logs because iPhone Configuration Utility (iPCU) is not detecting iOS 8.x devices. This is because iPCU no longer supports iOS version 8 or above.
Learn other tools that can be used to collect system logs.
Details
Public
For MAC, use iOS Console.
  1. Download and install iOS Console.
  2. Run the iOS Console.
  3. Plug in the iOS device. It should automatically load and show the device's system logs.

    System logs from iOS Console

    Click image to enlarge.

  4. To export the logs, go to File menu and then export logs.
  5. Save the log files to the desired location and filename.

For Windows, use iTools (there’s also an iTools MAC version).

  1. Download and install iTool.
  2. Run iTools.exe.
  3. Plug in the iOS device.
  4. Select the iOS device from the left pane then expand options.

    System logs from iTools

    Click image to enlarge.

  5. Click Advanced > System logs.
  6. To export the logs, click the Save button.
  7. Save the file to the desired location and filename.

For Windows phone, built-in MDM agent is used to manage device. To collect its logs, you may refer to Windows Phone 8.1 MDM protocol documentation.

Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Install
Solution Id:
1106560
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