Unable to upload Data Loss Prevention hot fixes or critical patches after applying the critical patch for XSS and CSRF attacks

- Updated:
- 15 Mar 2020
- Product/Version:
- Data Loss Prevention Endpoint 5.5
- Platform:
- Windows 2000 Advanced Server
- Windows 2000 Datacenter Server
- Windows 2000 Professional
- Windows 2000 Server
- Windows 2003 Datacenter
- Windows 2003 Enterprise
- Windows 2003 Standard
- Windows 2003 Web Server Edition
- Windows 2008 Standard
- Windows 7 32-bit
- Windows Vista 32-bit
- Windows XP Home
- Windows XP Professional

Summary

You cannot upload a Data Loss Prevention hot fix after applying the critical patch for preventing the cross-site scripting (XSS) attacks and cross-site request forgery (CSRF) attacks.

The following error message appears when uploading a hotfix or critical patch file:

Uploading file format is wrong

The following are the related critical patches:

dlp-56-en-criticalpatch-b1143.zip
dlp-56-jp-criticalpatch-b1145.zip
dlp-55-en-criticalpatch-b1443.zip
dlp-55-jp-criticalpatch-b1443.zip

Details

To resolve the issue:

Contact Trend Micro Technical Support to get the appropriate tool for your DLP version.
Extract the files and upload to the following DLP server location:
/home
Log in to the DLP server.
Run the appropriate command for your DLP version:
python /home/UpdatePatchType_.py

For example, python /home/UpdatePatchType_55EN.py
The following message should appear when the process is completed:

You can now upload the new hot fixes or critical patches.

Rating:

Category:

Troubleshoot

Solution Id:

1106562

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