Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Unable to upload Data Loss Prevention hot fixes or critical patches after applying the critical patch for XSS and CSRF attacks

    • Updated:
    • 14 Apr 2016
    • Product/Version:
    • Data Loss Prevention Endpoint 5.5
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Datacenter Server
    • Windows 2000 Professional
    • Windows 2000 Server
    • Windows 2003 Datacenter
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2003 Web Server Edition
    • Windows 2008 Standard
    • Windows 7 32-bit
    • Windows Vista 32-bit
    • Windows XP Home
    • Windows XP Professional
Summary

You cannot upload a Data Loss Prevention hot fix after applying the critical patch for preventing the cross-site scripting (XSS) attacks and cross-site request forgery (CSRF) attacks.

The following error message appears when uploading a hotfix or critical patch file:

Uploading file format is wrong

The following are the related critical patches:

  • dlp-56-en-criticalpatch-b1143.zip
  • dlp-56-jp-criticalpatch-b1145.zip
  • dlp-55-en-criticalpatch-b1443.zip
  • dlp-55-jp-criticalpatch-b1443.zip
Details
Public

To resolve the issue:

  1. Contact Trend Micro Technical Support to get the appropriate tool for your DLP version.
  2. Extract the files and upload to the following DLP server location:

    /home

  3. Log in to the DLP server.
  4. Run the appropriate command for your DLP version:

    python /home/UpdatePatchType_.py

    For example, python /home/UpdatePatchType_55EN.py
    The following message should appear when the process is completed:

    Process done

You can now upload the new hot fixes or critical patches.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1106562
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

Related Articles