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OfficeScan 10.6 fails to update the license when the PR module uses proxy

    • Updated:
    • 7 Apr 2016
    • Product/Version:
    • OfficeScan 10.6
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Server Core
    • Windows 2008 Standard
    • Windows 2012 Enterprise
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

You cannot activate the license of OfficeScan (OSCE) 10.6. Based on the following ofcdebug.log, the PR module uses proxy for onlineUpdateLicense while the proxy cannot be connected.

2014 12/12 14:57:52 [1160 : 1570] (00) (D) [CMDHO][ofcservice.exe]
[doPRLicneUpdate]PR_onlineUpdateLicense result=e001005a - [cmdho_PR.cpp(2571)]
Details
Public

This issue is usually caused by an incorrect proxy setting. To resolve the issue, double-check and correct the proxy setting for the license to update successfully.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1106583
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