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The Security Agent GUI failed to update to version 5.7 in Worry Free Business Security Services (WFBS-SVC)

    • Updated:
    • 19 Dec 2014
    • Product/Version:
    • Worry-Free Business Security Services 5.7
    • Platform:
    • N/A N/A
Summary
The Security Agent GUI did not upgrade to versions 5.7 and you encounter any of the following issues:
  • The Security Agent upgraded to version 5.7 successfully as indicated in the management console.
  • The WFBS-SVC 5.3 client failed to upgrade to version 5.7.
  • The VSAPI engine version remains 9.75 and PCCNTMon.exe icon remains version 5.3.
Details
Public
Trend Micro found an issue in the upgrade process of version 5.3 that prevents the Agent GUI from updating to the latest version.
Trend Micro will determine a schedule to deploy a hot fix to the affected Security Agent.
Note: If the Agent icon is still the old version 5.6 with a status of  "Online" and the WFBS-SVC Agent is still protecting the computer, you do not need to reinstall the Security Agents.
If the Security Agent failed to upgrade to the latest GUI, run the Case Diagnostic Tool (CDT) and submit a support case to Trend Micro Technical Support.
Premium
Internal
Rating:
Category:
Update
Solution Id:
1106640
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