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Collecting debug logs during Transport Layer Security (TLS) problem in InterScan Messaging Virtual Appliance (IMSVA)

    • Updated:
    • 15 Sep 2015
    • Product/Version:
    • InterScan Messaging Security Virtual Appliance 8.2
    • InterScan Messaging Security Virtual Appliance 9.0
    • Platform:
    • N/A N/A
Summary
This article shows you how to get debug logs when you encounter a TLS problem in IMSVA.
Details
Public
To gather debug logs during a TLS error:
  1. Log in to the IMSVA web console.
  2. Go to Logs > Settings.
  3. Change the value of Application log detail level from "Normal" to "Debug" and then click Save.
  4. Log in to the IMSVA Linux Shell.
  5. Edit /opt/trend/imss/postfix/etc/postfix/main.cf using the following command:
    # vi /opt/trend/imss/postfix/etc/postfix/main.cf
  6. Press "i" to enter Insert mode and then add the following:
    smtpd_tls_loglevel = 2 smtp_tls_loglevel = 2
  7. Press ":wq" to save the file.
  8. Reload Postfix using the following command: # service postfix reload
  9. Send the test mail to reproduce the issue.
  10. Revert the settings in Step 3 by changing the log back to “Normal" and deleting the two lines you added in Step 6.
  11. Reload Postfix again.
  12. Log in to the web console.
  13. Go to Administration > Export Debugging Files. Generate a file and send it to Trend Micro support.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1106653
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