Trend Micro - Securing Your Journey to the Cloud Business
Success
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Unable to upgrade the Information Server of SPEMC and SPNAF to ServerProtect Storage 6.0

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • ServerProtect for EMC Celerra 5.8
    • ServerProtect for Network Appliance Filer 5.8
    • ServerProtect for Storage 6.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2008 Enterprise
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2012 Enterprise
Summary

Upgrading the Information Server (with installed TMI CMAgent) of ServerProtect for EMC Celerra (SPEMC) 5.8 and ServerProtect for Network Appliance Filer (SPNAF) 5.8 causes an issue. This occurs when you upgrade to Information Server of ServerProtect for Storage (SPFS) 6.0 and install its Normal Server simultaneously. The installation program fails to start the MCP CMAgent service.

Details
Public

The issue happens because some important information, such as GUID and logIndex, of the newly installed Normal Server do not exist in the registry. This leads to failure of the upgrade program to start the MCP CMAgent service.

To resolve the issue:

  1. Open the ServerProtect for Storage 6.0 management console.
  2. Navigate to CM Agent Setting.
  3. Manually register the ServerProtect to Control Manager (TMCM).
Premium
Internal
Partner
Rating:
Category:
Upgrade; Migrate
Solution Id:
1107303
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles