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"The setup program could not analyze the target computer..." appears when installing the Messaging Security Agent (MSA) in Worry-Free Business Security (WFBS)

    • Updated:
    • 13 Sep 2017
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 6.0
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Worry-Free Business Security Standard/Advanced 9.5
    • Platform:
    • Windows 2003 Small Business Server
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
    • Windows 2012 Enterprise
Summary

You see the following error message when installing the WFBS MSA from the web console:

"The setup program could not analyze the target computer. Make sure to log into the computer as a domain administrator before trying again.”

MSA web console

Click image to enlarge.

The error occurs because the Windows User Account Control (UAC) is enabled, which blocks the MSA.

Details
Public

To solve the issue, disable the UAC and then retry the installation. Do either of the following to disable the UAC:

To disable UAC from the Windows Settings page, do the following:

  1. Open Control Panel, click System and Security, then click Action Center.
  2. Select Change User Account Control settings.
  3. Drag the slider down to the bottom to disable it entirely.
  4. Restart the machine as prompted.
  5. Re-install the MSA. You will no longer encounter the error message and should successfully install the MSA.

To disable the UAC from the registry, follow the steps below:

 
Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
  1. Click Start, type "regedit" in the search box, then click regedit.exe.
  2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System.
  3. On the right pane, look for the EnableLUA registry key.
  4. Double-click EnableLUA, then change the value to 0.
     
    To enable the UAC again, change the value back to 1.
  5. Restart the machine.

For more information, you can refer to this Microsoft article: Turn User Account Control On or Off.

Premium
Internal
Rating:
Category:
Troubleshoot; Deploy; Install; Upgrade; Migrate
Solution Id:
1107430
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