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"The setup program could not analyze the target computer..." appears when installing the Messaging Security Agent (MSA) in Worry-Free Business Security (WFBS)

    • Updated:
    • 26 Jan 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 6.0
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Small Business Server
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
    • Windows 2012 Enterprise
Summary
You see the following error message when installing the WFBS MSA from the web console:
"The setup program could not analyze the target computer. Make sure to log into the computer as a domain administrator before trying again.”
MSA web console
Click image to enlarge.
Details
Public
The error occurs because the Windows User Account Control (UAC) is enabled, which blocks the MSA. To solve the issue, disable the UAC and then retry the installation:
  1. Open Control Panel and click System and Security and then Action Center.
  2. Select Change User Account Control settings.
  3. Drag the slider down to the bottom to disable it entirely.
  4. Re-install the MSA. You will no longer encounter the error message and should successfully install the MSA.
For more information, you can refer to this Microsoft article: Turn User Account Control On or Off.
Premium
Internal
Rating:
Category:
Troubleshoot; Deploy; Install; Upgrade; Migrate
Solution Id:
1107430
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