Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

“Unmanaged (No Agent)” status shows when activating virtual machine (VM) in an agentless environment

    • Updated:
    • 14 Sep 2015
    • Product/Version:
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • Windows 2003 Server R2
Summary
When you try to activate a VM, you see the “Unmanaged (No Agent)” status in the Deep Security Manager (DSM) console.
Deep Security Manager (DSM) shows no agent detected
Upon checking the System Events, it displays “Activation Requested” and “No Agent Detected” events.
VM Event- Activation Requested
Click image to enlarge.
VM Event- No Agent Detected
From the DSM console, you manually sync up with vCenter, but the status does not change. Moreover, there are no logs generated in the Deep Security Virtual Appliance (DSVA) for the VM you are trying to activate.
The issue occurs even though everything works fine in the environment. Also, the VMCI drivers that were installed works properly:
VMCI Drivers properly working
Details
Public
The issue is because of the VM losing connection to the vCenter, thus, both DSM and DSVA cannot communicate with the VM.
To resolve the issue, the vCenter Administrator should remove the VM from the vCenter Inventory, and then add it back to force the VM build connection to the vCenter.
Note: There are times that administrator renames the VM, but the VM’s folder name in the datastore is still the original name when the VM was created. Thus, the administrator should take note of the VM's folder name in the datastore before proceeding.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1107523
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.