Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Unable to locate Endpoint Encryption (TMEE) 5.0 Server in the New Entity folder of Control Manager (TMCM) 6.0 Service Pack (SP) 2

    • Updated:
    • 21 Dec 2017
    • Product/Version:
    • Control Manager 6.0
    • Control Manager 7.0
    • Platform:
    • Windows 2003 Server R2
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2012 Enterprise
Summary

The TMEE product is not found in the New Entity folder after adding the TMEE 5.0 Server on the Managed Servers under the Administration tab. For this reason, TMEE 5.0 Server cannot receive any policy deployed from the TMCM 6.0 SP2 Build 2500 console. 

Details
Public

The error occurs when Hot Fix 2225 or 2253 is not applied before upgrading to TMCM 6.0 SP 2.

To solve the issue, do the following:

  1. Go to %Program Files%\Trend Micro\Control Manager\WebUI\WebApp\widget\Repository\widgetPool\product to check if the TMEE folder exists.

    If the TMEE folder exists, proceed to Step 2.

    If the TMEE folder is missing:

    1. Request for a copy of the hot fix file 2525 from Trend Micro Technical Support. For Premium Support Program (PSP) clients, contact your Technical Account Manager (TAM) directly.
    2. Install the hot fix file.
    3. Go to %Program Files%\Trend Micro\ControlManager\WebUI\WebApp\widget\Repository\widgetPool\product to verify if the TMEE folder appears.
  2. Log in to the TMCM console and go to Administration > Managed Servers.
  3. Select Directory Management and make sure that the TMEE product exists in the New Entity folder.
  4. Move the TMEE product to another folder outside the New Entity folder.

You may now start receiving deployed policies from the TMCM 6.0 console.

Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Deploy
Solution Id:
1107588
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles