Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

OfficeScan client's firewall policy status appears as "NA" in the server's client tree

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Standard 64-bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Standard
    • Windows 2012 Standard R2
Summary

When the OfficeScan (OSCE) client's firewall is disabled, the client's firewall policy status shows "NA" in the OSCE server console's client tree.

Details
Public

This happens due to product design. However, you may opt to display the client's firewall policy name using this workaround:

  1. Locate the ofcscan.ini file under the ...\Trend Micro\OfficeScan\PCCSRV directory.
  2. Edit the ofcscan.ini file by adding the following line under the ini_server_section:

    [INI_SERVER_SECTION]
    ShowCFWPolicyWhenDisabled=x

    where:

    "x" should be changed to "1" in order to show the firewall policy name even when the firewall is disabled.

     
    The default value of this parameter is "0".
  3. Save the changes.
  4. Refresh the console.

The firewall policy status should now display the correct data.

Premium
Internal
Rating:
Category:
Configure
Solution Id:
1107604
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles