OfficeScan client's firewall policy status appears as "NA" in the server's client tree

- Updated:
- 24 Nov 2016
- Product/Version:
- OfficeScan 11.0
- OfficeScan 11.0
- OfficeScan XG
- OfficeScan XG.All
- Platform:
- Windows 2003 Datacenter 64-bit
- Windows 2003 Enterprise
- Windows 2003 Server R2
- Windows 2003 Standard 64-bit
- Windows 2008 Datacenter
- Windows 2008 Datacenter 64-bit
- Windows 2008 Enterprise
- Windows 2008 Enterprise 64-bit
- Windows 2008 Server R2 Enterprise
- Windows 2008 Standard
- Windows 2008 Standard 64-bit
- Windows 2008 Web Server Edition
- Windows 2008 Web Server Edition 64-bit
- Windows 2012 Datacenter R2
- Windows 2012 Server Essential R2
- Windows 2012 Server Essentials
- Windows 2012 Standard
- Windows 2012 Standard R2

Summary

When the OfficeScan (OSCE) client's firewall is disabled, the client's firewall policy status shows "NA" in the OSCE server console's client tree.

Details

This happens due to product design. However, you may opt to display the client's firewall policy name using this workaround:

Locate the ofcscan.ini file under the ...\Trend Micro\OfficeScan\PCCSRV directory.
Edit the ofcscan.ini file by adding the following line under the ini_server_section:
[INI_SERVER_SECTION]
ShowCFWPolicyWhenDisabled=x

where:

"x" should be changed to "1" in order to show the firewall policy name even when the firewall is disabled.

The default value of this parameter is "0".
Save the changes.
Refresh the console.

The firewall policy status should now display the correct data.