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Cannot install the WFBS Agent on a Terminal Server 2003 when the User Profile Hive Cleanup Service is enabled

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • Worry-Free Business Security Standard 9
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Professional
    • Windows 2000 Server
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server Core
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit

When the User Profile Hive Cleanup Service is activated, the Worry-Free Business Security (WFBS) agent encounters one of the following issues on a Terminal Server 2003:

  • The agent cannot be installed.
  • The service is not starting.
  • The service crashes.

To resolve the issue:

  1. Make sure that the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\LeakTrack registry key is set to "0".
    Uninstalling the User Profile Hive Cleanup service causes the registry value to set back to "1" and the tmlisten will not start.

    You can use the following script to automatically set the value to "0":

    @echo off
    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon" /v LeakTrack /t REG_DWORD /d 0 /f
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion "Application Path"
    ) else (
    HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion "Application Path"
    if NOT exist "%_REGFOLDER%" (
    echo Cannot find Security Agent installation path!!
    goto :EOF
    chdir /d "%SA_PATH%
    start PCCNtMon.exe
    net start tmlisten
    for /F "tokens=1,2 delims=:" %%a in ('REG QUERY %1 /v %2 ^|FINDSTR /I %2 2^>NUL') do (
    set DISK=%%a
    set FOLDER=%%b
    call :GETFOLDER "!DISK:~-1!:!FOLDER!\"
    set _RESULT=%~dp1
    if "%_RESULT:~-1%" NEQ "\" set _RESULT=%_RESULT%\

  2. Install the agent again.
Configure; Troubleshoot; Deploy; Install; Update
Solution Id:
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