Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Security for Mac (TMSM) installation fails in localized versions of Worry-Free Business Security (WFBS)

    • Updated:
    • 23 Feb 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
    • Windows 2012 Enterprise
    • Windows 2012 Server Essentials
Summary

You are unable to install TMSM in localized versions of WFBS 9.0.

When you check the logs, you see errors similar to the following:

TMSM_Install.log

MSI (s) (B4:DC) [08:32:09:252]: Note: 1: 1708
MSI (s) (B4:DC) [08:32:09:253]: Product: Trend Micro Security for Macintosh -- Installation operation failed.
MSI (s) (B4:DC) [08:32:09:253]: Das Produkt wurde durch Windows Installer installiert. Produktname:
Trend Micro Security for Macintosh. Produktversion: 2.1.1084. Produktsprache: 1033.
Hersteller: Trend Micro Inc.. Erfolg- bzw. Fehlerstatus der Installation: 1603.

TMSM_DBInstall.log

HResult 0xFFFFFFFF, Level 16, State 1
SQL Network Interfaces: Error Locating Server/Instance Specified [xFFFFFFFF].
Sqlcmd: Error: Microsoft SQL Native Client : An error has occurred while establishing a connection to the server. When connecting to SQL Server 2005,
this failure may be caused by the fact that under the default settings SQL Server does not allow remote connections..
Sqlcmd: Error: Microsoft SQL Native Client : Login timeout expired.
Details
Public

As a workaround for this issue:

  1. Download SQL 2008 Express.

    SQL 2008 R2 RTM 32-bit EN version can be downloaded here.

  2. Go to ...\PCCSRV\Admin\Utility\SQL\ and look for "SQL.exe".
  3. Rename "SQL.exe" to "SQL.exe_old".
  4. Copy the downloaded SQL 2008 Express to ...\PCCSRV\Admin\Utility\SQL\ and rename the file as "SQL.exe".
  5. Download and install InstallCfgFile.zip file using Option 1 of the knowledge base article: Security for Mac (TMSM) 2.1 server cannot be installed in Windows Server 2012 or 2012 R2 with domain controller role in Worry-Free Business Security (WFBS).
  6. Install Java 6 update for 32-bit and 64-bit. Both of these versions are needed.
  7. Install TMSM.

If the issue persists, contact Trend Micro Technical Support.

Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Deploy; Install
Solution Id:
1107827
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.