Get the network traffic logs when an issue occurs while running OfficeScan or Worry-Free Business Security on IE 9 browser or any higher version.
To obtain the network traffic logs:
- Turn on the debug mode if requested.
- Use IE 9 to log in to the product console.
- Press F12 and select Network tab.
- Click the Enable network traffic capturing icon to capture the traffic.
- Reproduce the case or issue.
- Select Disable network traffic capturing.
- Stop the debug mode if you have enabled it in Step 1.
- Select Export captured traffic button to save the network traffic in XML format.
- Collect the product logs and network traffic file.
To know more about this tool, refer to the Microsoft article: Analyzing your webpage's network traffic.