Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Switching the Smart Scan Server port 8082 to a new port in Worry-Free Business Security (WFBS)

    • Updated:
    • 27 Feb 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2008 Enterprise
    • Windows 2008 Server R2
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Standard
    • Windows 2012 Enterprise
    • Windows 2012 Server Essentials
Summary

Change the Smart Scan Server default port 8082 to a different port. This is to prevent the following issues that may occur when the default port is used by another application like the Citrix server:

  • The “Error 0xffffd8f1” appears when you start the Trend Micro Smart Scan service.
  • When you enter the URL “http://xxxxxxxxx:8059/tmcss/“ in Internet Explorer (IE), “HTTP Error 404” appears instead of the expected HTTP 400.

You can run the following commands to check if the port 8082 is already in use:

netstat -ban|find ":8082"
netstat -ban|find ":8059"

Details
Public

To assign a new port for Smart Scan Server:

  1. Stop the Trend Micro Master Security Service.
  2. Modify the following files by changing the default port 8082 to a new port.
     
    Always back up the files and registry before making any modifications.

    You need to replace “xxxxxx” with your own WFBS server FQDN or IP. The files below use port 8059 as a new port for example:

    • service.ini under the ...\PCCSRV\wss folder

      [Service]HTTP=8059

    • ofuninst.ini under the ...\PCCSRV\ folder

      [WSS_WEB_SERVER]ServerPort=8059

    • ssnotify.ini under the ...\PCCSRV folder

      [ICRC_CLOUD_SCAN_SERVICE_LIST]
      CloudScanServiceSource=1
      EnableStandardScanServiceSource=1
      Standard_ScanService=https://wfbs9.icrc.trendmicro.com/tmcss/
      Local_ScanService=http://xxxxxxx8059/tmcss/

    • ofcservice.ini under the ...\PCCSRV\Private folder

      [TMCSS]WSS_ENABLE=1
      WSS_INSTALL=1WSS_DB_PATH_OPTION=0
      WSS_DB_PATH=C:\Program Files (x86)\Trend Micro\Security Server
      WSS_URL=http://xxxxxx:8059/tmcss/

  3. Recreate the WFBS web page using the SrvDiag tool.
  4. Verify if the issue is solved.
  5. After changing the port, running the Trend Micro Smart Scan Service should not show any error on the Live Status page of WFBS.

    If the issue persists, collect and submit the following information to Trend Micro Technical Support:

    • Screenshot of the error message
    • Full Case Diagnostic Tool (CDT) log from WFBS Server
    • IIS logs
      • IIS 6: All files inside Windows\system32\LogFiles\W3SVC
      • IIS 7: C:\inetpub\Logs\Logfiles
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Deploy
Solution Id:
1107875
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.