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Generating Android agent's logs using the built-in log collection feature of Mobile Security for Enterprise

    • Updated:
    • 30 Apr 2015
    • Product/Version:
    • Mobile Security for Enterprise 9.0
    • Mobile Security for Enterprise 9.1
    • Mobile Security for Enterprise 9.2
    • Platform:
    • Android 2.0, 2.1 Eclair
    • Android 2.1+
    • Android 2.2 Froyo
    • Android 2.3 Gingerbread
    • Android 3.x Honeycomb
    • Android 4.0 Ice Cream Sandwich
    • Android 4.1 Jellybean
    • Android 4.2 Jellybean
    • Android 4.3 Jellybean
    • Android 4.4 KitKat
    • Android 5.0 Lollipop
    • Android 5.1 Lollipop
Summary

Learn how to use the built-in log collection feature of Mobile Security for Enterprise.

Details
Public

To collect logs on the Android client:

  1. Open the Mobile Security for Enterprise Android client.
  2. Find and click About.
    Mobile Security for Enterprise Android client
  3. On the About page, click the Mobile Security icon five (5) times.
    Log collection UI
    The log collection UI shows.
     
    Clicking the icon only once or less than five times will not show the log collection UI.
  4. On the log collection UI, click Start collecting log.
    Start collecting logs
  5. After reproducing issues, click Stop collecting log.
    Stop collecting logs
  6. You can get the collected logs in the SD card path.
    Saving collected logs
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1108247
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