Multiple errors show after upgrading Deep Security 9.0 or 9.5 to 9.5 Service Pack (SP) 1

- Updated:
- 24 Nov 2016
- Product/Version:
- Deep Security 9.5
- Platform:
- Amazon AMI 32-bit
- Amazon AMI 64-bit
- CentOS 5.4 32-bit
- CentOS 5.4 64-bit
- CentOS 5.5 32-bit
- CentOS 5.5 64-bit
- CentOS 5.6 32-bit
- CentOS 5.6 64-bit
- CentOS 5.7 32-bit
- CentOS 5.7 64-bit
- CentOS 5.8 32-bit
- CentOS 5.8 64-bit
- CentOS 6 32-bit
- CentOS 6 64-bit
- CentOS 6.1 32-bit
- CentOS 6.1 64-bit
- CentOS 6.2 32-bit
- CentOS 6.2 64-bit
- HPUX 11.x
- IBM AIX 6.1
- Linux - Red Hat RHEL 5 32-bit
- Linux - Red Hat RHEL 5 64-bit
- Linux - Red Hat RHEL 6 32-bit
- Linux - Red Hat RHEL 6 64-bit
- Linux - SuSE 10
- Linux - SuSE 10 64-bit
- Linux - SuSE 11
- Linux - SuSE 11 64-bit
- Oracle Linux 5 32-bit
- Oracle Linux 5 64-bit
- Oracle Linux 6 32-bit
- Oracle Linux 6 64-bit
- Oracle Solaris 11 SPARC
- Oracle Solaris 11 x86
- Ubuntu 10.04 64-bit
- Ubuntu 12.04 64-bit
- Unix - Solaris (Sun) version 10 (SunOS 5.10)
- Unix - Solaris (Sun) version 9 (SunOS 5.9)
- VMware vCenter 5.5
- VMware vSphere 5.1
- VMware vSphere 5.5
- Windows 2003 Server R2
- Windows 2003 Small Business Server
- Windows 2003 Small Business Server R2
- Windows 2008 Enterprise
- Windows 2008 Enterprise 64-bit
- Windows 2008 Essential Business Server
- Windows 2008 Server Core
- Windows 2008 Server Foundation
- Windows 2008 Server R2
- Windows 2008 Server R2 Datacenter
- Windows 2008 Server R2 Enterprise
- Windows 2008 Server R2 with Hyper-V(TM)
- Windows 2008 Small Business Server
- Windows 2008 Standard
- Windows 2008 Standard 64-bit
- Windows 2012 Datacenter R2
- Windows 2012 Enterprise
- Windows 2012 Server Essential R2
- Windows 2012 Server Foundation R2
- Windows 2012 Standard R2
- Windows 8.1 32-bit
- Windows 8.1 64-bit
- Windows Vista 32-bit
- Windows Vista 64-bit
- Windows XP Professional
- Windows XP Professional 64-bit

Summary

After upgrading Deep Security 9.0 or 9.5 to Deep Security 9.5 SP1, the "Details..." page of the VMs protected by Deep Security Virtual Appliance (DSVA) show multiple errors such as "Firewall Engine Offline" and "Intrusion Prevention Engine Offline" even if the module is not licensed.

Details

The issue in this case is the DSVA is not updated and still on Version 9.5.2.2022. To solve the issue, update DSVA:

Go to Administration > Updates > Software > Local. Make sure that Agent-RedHat-EL6-9.5.3-2754.x86-64 agent is selected.
Go to Computers > <choose DSVA> > Details... > Overview > Actions and update the DSVA.
If the DSVA is moved from the ESXi host, delete the old one from vCenter then apply a new one.
Make sure that the version of the DSVA is 9.5.3.2754 after the upgrade.