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"Update unsuccessful. Try to update again…” error message appears when updating Smart Scan Pattern in Worry-Free Business Security (WFBS)

    • Updated:
    • 6 May 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Server R2
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
    • Windows 2012 Enterprise
    • Windows 2012 Server Essentials
Summary

Upon checking the log query, the following error message appears when you try to update Smart Scan Pattern in WFBS:

Update unsuccessful. Try to update again or contact your support provider if the issue persists [error: 223]

 

log query error

Click image to enlarge.

The following logs appear:

  • Diagnostic.log

    2015/03/12 11:28:03 Central Daylight Time [03732] [ERROR] [Update_FRS.cpp           (1182)]           The source file is not exist (C:\Program Files (x86)\Trend Micro\Security Server\PCCSRV\wss\activeupdate\crcdiff_1512000500.1514201500).
    	
    
    2015/03/12 11:30:44 Central Daylight Time [03732] [ERROR] [Update_FRS.cpp           (1066)]           SPSC updatepattern failed. Result=225 
    2015/03/12 11:47:44 Central Daylight Time [04296] [ERROR] [Update_FRS.cpp (1182)] The source file is not exist (C:\Program Files (x86)\Trend Micro\Security Server\PCCSRV\wss\activeupdate\crcdiff_1512000500.1514201500).
    2015/03/12 11:50:18 Central Daylight Time [04296] [ERROR] [Update_FRS.cpp (1066)] SPSC updatepattern failed. Result=225
  • diagnostic_spsc_updatepattern.log
    2015/03/a12 11:50:18:172 Central Daylight Time [3296:1,872] ERROR [trendmicro::icrc::spsc::PtnKeeper::CheckAndCopy] List folder failed. Target folder:C:\Program Files (x86)\Trend Micro\Security Server\PCCSRV\wss\spsc\patterns\itbl, error code:3, error msg:The system cannot find the path specified [ptn_keeper.cpp:53] 
    2015/03/12 11:50:18:172 Central Daylight Time [3296:1,872] ERROR [trendmicro::icrc::spsc::PtnStructMaintainerImpl::DoCopyAndStoreProcessedItem] Fail to check or copy tbl patterns, err:322 [ptn_struct_maintainer_impl.cpp:136]
    2015/03/12 11:50:18:172 Central Daylighta Time [3296:1,872] ERROR [trendmicro::icrc::spsc::PtnStructMaintainerImpl::CopyUpdateFilesTo] Execute rollback [ptn_struct_maintainer_impl.cpp:82]
    2015/03/12 11:50:18:172 Central Daylight Time [3296:1,872] INFO [trendmicro::icrc::spsc::PtnStructMaintainerImpl::CopyUpdateFilesTo] Success rollback jobs [ptn_struct_maintainer_impl.cpp:94]
    2015/03/12 11:50:18:172 Central Daylight Time [3296:1,872] ERROR [UpdatePtnMaintain::PatternStructMaintain] maintain patterns folder fail [updatepattern_maintain_obj.cpp:247]
    2015/03/12 11:50:18:203 Central Daylight Time [3296:1,872] INFO [UpdatePatternMain::Deinit] Updatepattern exit. return code = 225 [updatepattern_main_obj.cpp:112]
Details
Public

The issue occurs because the target folder where the pattern should be copied from does not exist. To solve the problem:

  1. Go to C:\Program Files \TrendMicro\Security Server\PCCSRV\wss\spsc\ folder. The following folders should be present:
    • crcz
    • crczdiff
    • crczdiff_cache
    • itbl
    • itbldiff
    • tmp
  2. Stop the Security Server Master Service:
    1. Click Start > Run.
    2. On the open field, type services.msc and then click OK.
    3. Right-click Security Server Master Service and select Stop.
  3. Go to C:\Program Files (x86)\Trend Micro\Security Server\PCCSRV\wss\spsc\patterns and replace the missing itbl folder:

    1. Copy any of the existing folder inside C:\Program Files (x86)\Trend Micro\Security Server\PCCSRV\wss\spsc\patterns.
    2. Delete the files inside the new folder created.
    3. Rename the folder with the name of the missing folder.
  4. Start the Security Server Master Service:
    1. Click Start > Run.
    2. On the open field, type services.msc and then click OK.
    3. Right-click Security Server Master Service and select Start.
  5. Log in to the console and perform a manual update.
Premium
Internal
Rating:
Category:
Troubleshoot; Update
Solution Id:
1109311
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