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Error "An identical build already exists. You cannot repair the build" when installing ScanMail for Exchange (SMEX) on Exchange Server

    • Updated:
    • 11 Sep 2018
    • Product/Version:
    • ScanMail for Exchange 11.0
    • ScanMail for Exchange 12.0
    • ScanMail for Exchange 12.5
    • Platform:
    • Windows 2008 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2012 Standard
Summary

When attempting to install SMEX on the Exchange Server, you get an error, "An identical build already exists. You cannot repair the build."

error

Details
Public

To resolve this:

  1. Request for the SMEX Cleanup Tool from Technical Support.
  2. Copy the corresponding script file for your platform to the target server.
  3. Open a Command prompt and go to the folder where the script is installed.
  4. Run the following commands to remove the traces of SMEX from your computer:

    32bit - Smex100Cleanup32.vbs /Path:[SMEXPATH]
    64bit - Smex100Cleanup64.vbs /Path:[SMEXPATH]

    where SMEXPATH = the installation directory of SMEX for Exchange.
    As an example, cscript SMEX100CleanUp32.vbs /Path:"C:\Program Files\Trend Micro\SMEX".

  5. Verify if SMEX folder still exists inside the Trend Micro folder. Manually delete it if it does.
  6. Reinstall SMEX.
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Rating:
Category:
Troubleshoot; Upgrade
Solution Id:
1109313
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