Trend Micro - Securing Your Journey to the Cloud Business
Success
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Error "An identical build already exists. You cannot repair the build" when installing ScanMail for Exchange (SMEX) on Exchange Server

    • Updated:
    • 13 Mar 2020
    • Product/Version:
    • ScanMail for Exchange 11.0
    • ScanMail for Exchange 12.0
    • ScanMail for Exchange 12.0
    • ScanMail for Exchange 12.5
    • ScanMail for Exchange 12.5
    • Platform:
    • Windows 2008 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2012 Standard
Summary

When attempting to install SMEX on the Exchange Server, you get an error, "An identical build already exists. You cannot repair the build."

error

Details
Public

To resolve this:

  1. Request for the SMEX Cleanup Tool from Technical Support.
  2. Copy the corresponding script file for your platform to the target server.
  3. Open a Command prompt and go to the folder where the script is installed.
  4. Run the following commands to remove the traces of SMEX from your computer:

    32bit - Smex100Cleanup32.vbs /Path:[SMEXPATH]
    64bit - Smex100Cleanup64.vbs /Path:[SMEXPATH]

    where SMEXPATH = the installation directory of SMEX for Exchange.
    As an example, cscript SMEX100CleanUp32.vbs /Path:"C:\Program Files\Trend Micro\SMEX".

  5. Verify if SMEX folder still exists inside the Trend Micro folder. Manually delete it if it does.
  6. Reinstall SMEX.
Premium
Internal
Partner
Rating:
Category:
Troubleshoot; Upgrade
Solution Id:
1109313
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles