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Notifier shows an “Unknown/Unreachable” status even if the VM shows a “Managed (Online)” status on the Deep Security Manager (DSM) console

    • Updated:
    • 23 Mar 2016
    • Product/Version:
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • Windows 8.1 64-bit
Summary
This article resolves the “Unknown/Unreachable” status in Deep Security Notifier (DSN) even if the VM displays “Managed (Online)” status on the Deep Security Manager (DSM) console. 
 
Details
Public

To resolve the issue, check the Scan Exclusions settings under the computer's Real-time Malware Scan Configuration. Make sure that the following are not excluded:

  • ${allusersprofile}
  • C:\ProgramData\ds_notifier.vif
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1109415
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