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Attachment hyperlink is missing when opening using Zero Download (ZD) decryption in TMEE 5.9

    • Updated:
    • 6 Dec 2016
    • Product/Version:
    • Encryption for Email 5.9
    • Platform:
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 7 Home Premium 32-bit
    • Windows 7 Home Premium 64-bit
    • Windows 7 SP1 32-bit
    • Windows 7 SP1 64bit
    • Windows 7 SP1 64-bit
    • Windows 7 Starter 32-bit
    • Windows 7 Starter 64-bit
    • Windows 7 Ultimate 32-bit
    • Windows 7 Ultimate 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows 8 RT
    • Windows 8.1 32-bit
    • Windows 8.1 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows Vista SP1 32-bit / 64-bit
    • Windows Vista SP2 32-bit
    • Windows Vista SP2 32-bit / 64-bit
    • Windows Vista SP2 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
    • Windows XP SP2 32-bit
    • Windows XP SP3 32-bit
Summary

You are unable to open email attachment. Hyperlink is missing when opening using Zero Download (ZD) decryption in Encryption for Email (TMEE) 5.9.

 Hyperlink not found during ZD decryption
Details
Public

To solve the issue:

  1. Open the Internet Explorer.
  2. Click Tools > Manage add-ons.
  3. Select "AesDecryptor Class" option.
  4. On the bottom right, choose Disable.
  5. Close the Internet Explorer.
  6. Reopen the email.

The hyperlink should now be enabled.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1109533
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