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Attachment hyperlink is missing when opening using Zero Download (ZD) decryption

    • Updated:
    • 15 Apr 2016
    • Product/Version:
    • Encryption for Email All.All
    • Platform:
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 7 Home Premium 32-bit
    • Windows 7 Home Premium 64-bit
    • Windows 7 SP1 32-bit
    • Windows 7 SP1 64bit
    • Windows 7 SP1 64-bit
    • Windows 7 Starter 32-bit
    • Windows 7 Starter 64-bit
    • Windows 7 Ultimate 32-bit
    • Windows 7 Ultimate 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows 8 RT
    • Windows 8.1 32-bit
    • Windows 8.1 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows Vista SP1 32-bit / 64-bit
    • Windows Vista SP2 32-bit
    • Windows Vista SP2 32-bit / 64-bit
    • Windows Vista SP2 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
    • Windows XP SP2 32-bit
    • Windows XP SP3 32-bit
Summary
Customers are unable to open email attachment, hyperlink is missing when opening using Zero Download (ZD) decryption.
 
 
 
 
Details
Public
1. Open the Internet Explorer.
2. Click on Tools > Manage add-ons.
3. Look and select "AesDecryptor Class"
4. Click the "Disable" button on the bottom right.
5. Close the Internet Explorer.
6. Reopen the email.
 
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1109533
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