Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

OfficeScan (OSCE) client pattern update cannot initiate when it is reloaded

    • Updated:
    • 11 Aug 2016
    • Product/Version:
    • OfficeScan 10.6
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Server Core
    • Windows 2008 Standard
    • Windows 2012 Enterprise
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

From the OfficeScan web console, you can navigate to Updates > Networked Computers > Automatic Update and you can enable the Let clients initiate component update when they restart and connect to the OfficeScan server option.

Even when this setting is activated, there are instances when the clients still fail to update once they are reloaded.

Let clients initiate component update

Details
Public

This scenario is based on our product design. The server will only notify the clients to update when the following configurations are both met:

  • The option Let clients initiate component update when they restart and connect to the OfficeScan server is enabled. To verify that this setting is activated, the parameters below should appear in the ofcscan.ini file:
    [INI_SCHEDULED_UPDATE_SECTION]
    Reboot_Enable=1
  • The program or pattern versions of the following items in the client should be different from the versions in the server.
    • Service Model Check
    • Hotfix
    • Program
    • VSAPI Engine version
    • [iCRC] pattern info (for Smart Scan)
    • SSAPI engine version
    • SSAPI pattern
    • Aegis driver version
    • Aegis service version
    • Aegis pattern version
    • TSC program
    • TSC pattern
    • CTA program
    • CFW pattern/engine
    • AV+AS pattern
    • intelliTrap pattern (WhitelList/BlackList)
    • NCIE CNP pattern

This means that even when the Let clients initiate component update when they restart and connect to the OfficeScan server option is enabled but the versions of programs or patterns between the client and server are the same, the update will not be executed.

Premium
Internal
Rating:
Category:
Update; SPEC
Solution Id:
1109736
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.