Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Unable to change the old gateway IP address in the console of Worry-Free Business Security (WFBS)

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • Worry-Free Business Security Standard 7
    • Worry-Free Business Security Standard 8
    • Worry-Free Business Security Standard 9
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Professional
    • Windows 2000 Server
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Server R2
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
    • Windows 2012 Enterprise
    • Windows 2012 Server Essentials
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows 8.1 32-bit
    • Windows 8.1 64-bit
    • Windows Mobile 5 Pocket PC
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Tablet PC
Summary

When you change the old gateway IP address in the WFBS console (Preferences > Global Settings >Location Awareness), the gateway of the previous address reappears.

Details
Public

To prevent the gateway of the previous address from being desplayed:

  1. Stop the Master Service.
  2. Open the ofcscan.ini file using a text editor such as Notepad:
    • Under LOCATION_AWARENESS_INI_SECTION, look for the following parameters and set its value using the new Gateway IP address:   

      LocationAwarenessProfile_IP0000=<new gateway ip>
      LocationProfileGatewayIP000=<new gateway ip>

    • Under LOCATION_AWARENESS_SERVER_SECTION, look for the "LocationAwarenessProfile_MAC0000" parameter and set its value using the new Gateway IP address:

      LocationAwarenessProfile_IP0000=<new gateway ip>
       

  3.  Save the changes and close the file.
  4. Restart the Security Server Master Service.
  5.  Log in  to the console to verify if the gateway IP has been changed.
Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
1110359
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles