Control Program button for Endpoint Encryption plug-in does not work in OfficeScan (OSCE)

- Updated:
- 24 Nov 2016
- Product/Version:
- Endpoint Encryption 5.0
- Endpoint Encryption 6.0
- OfficeScan 11.0
- OfficeScan 11.0
- OfficeScan XG
- OfficeScan XG.All
- Platform:
- Windows 2000 Advanced Server
- Windows 2000 Professional
- Windows 2000 Server
- Windows 2003 Datacenter 64-bit
- Windows 2003 Enterprise
- Windows 2003 Enterprise 64-bit
- Windows 2003 Server R2
- Windows 2003 Standard
- Windows 2003 Standard 64-bit
- Windows 2008 Datacenter
- Windows 2008 Datacenter 64-bit
- Windows 2008 Enterprise
- Windows 2008 Enterprise 64-bit
- Windows 2008 Server Core
- Windows 2008 Server R2
- Windows 2008 Server R2 Enterprise
- Windows 2008 Standard
- Windows 2008 Standard 64-bit
- Windows 2008 Web Server Edition
- Windows 2008 Web Server Edition 64-bit
- Windows 2012 Datacenter
- Windows 2012 Datacenter R2
- Windows 2012 Enterprise
- Windows 2012 Server Essential R2
- Windows 2012 Server Essentials
- Windows 2012 Standard
- Windows 2012 Standard R2
- Windows 2012 Web Server Edition

Summary

There is no response when you try to click the Control Program option for the Endpoint Encryption Deployment plug-in of OfficeScan.

Details

The error occurs because the Microsoft .NET Framework 3.5 is not installed on the OSCE server during the Endpoint Encryption Deployment plug-in installation.

To resolve the issue:

Install the Microsoft .NET Framework 3.5.
On the OfficeScan console, select Plug-ins and uninstall the Endpoint Encryption Deployment.
Reinstall the Endpoint Encryption Deployment plug-in.
You will notice that the installation takes longer than usual.
Click again the Control Program button to use the plug-in.