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Unable to query for unmanaged and newly added endpoints in OfficeScan (OSCE)

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server Core
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

There are no results when you search for the Unmanaged Endpoints of the OSCE server. In addition, the newly added endpoints are not present in the OSCE console.

Details
Public

The search results cannot be shown on the console due to missing folders under C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Log\ directory.

To resolve the problem:

  1. Navigate to C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Log\ and create the following folders:
    • CSV
    • Outside Server Management Report
    • RESCUE
    • Security Compliance Report
  2. Open a command prompt and execute “\\server\ofcscan\svrsvcsetup -setprivilege”.
  3. Run Unmanaged Endpoint assessment:
    1. On the OSCE console, go to Assessment tab.
    2. Select Unmanaged Endpoints.
    3. Click Query Now to perform a server management query.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1110697
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