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Unable to update Security for Mac (TMSM) to the version that supports Apple Yosemite in OfficeScan (OSCE)

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • OfficeScan 11.0
    • OfficeScan 11.0
    • OfficeScan XG
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Standard 64-bit
    • Windows 2008 32-Bit
    • Windows 2008 64-Bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Server R2
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 2016 Server Core
    • Windows 2016 Server Datacenter
    • Windows 2016 Server Standard
Summary

TMSM needs to be upgraded to version 2.0.3039 to provide support for Apple Yosemite clients.

Here are the steps to manually download TMSM 2.0 Service Pack 1 Agent Build 3039:

  1. Log on to the OfficeScan console.
  2. Go to Plug-ins > Trend Micro Security (for Mac) to open the TMSM server console.
  3. Go to Server Updates > Update Source.
  4. Make sure that the Trend Micro’s ActiveUpdate Server is selected.
  5. Click Save.
  6. Go to Server Updates > Manual Updates.
  7. Select Trend Micro Security (for Mac) Agent and deselect the rest of the options.
  8. Click Update.

However, when upgrading TMSM from 2.0.3017 to 2.0.3039, the version remains at 2.0.3017.

Details
Public

Do one of the following options to successfully update TMSM:

  • Modify the server.ini file.
    1. Open the server.ini file located under C:\program files (x86)\trend micro\OfficeScan\Addon\TMSM\TMSM_HTML\ActiveUpdate.
    2. Find section “[Info_620_10000_1_4865]”.
    3. Change the value “Build=3039” back to “Build=3017”.
    4. Save the server.ini file.
    5. Go back to the TMSM console to restart the manual update.
       
      To save time, only select Trend Micro Security (for Mac) Agent.
    6. Check the TMSM console. The agent program version should now be 2.0.3039.
  • Apply Hot Fix Build 3048 to upgrade the agent build to current version 2.0.3048. Contact Trend Micro Technical Support to get this hot fix.
Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
1110708
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