Summary
OSCE 11.0 cannot update the Web Blocking List. When you open the web console and navigate to Administrator > Smart Protection Integrated Server, the component version of Web Blocking List appears as "00000000".
Upon checking the TmuDump file, the following shows:
Err 20150428 10:50:04 2584 4176 Bad API parameter in [0], destination doesn't exist: /var/tmcss/activeupdate
This issue occurs on the client with AU.ini file similar to the following:
[Common] DefaultAUServer=http://osce11-ilspn30wr-p.activeupdate.trendmicro.co.jp/activeupdate/japan [Components] UseAUSchedule=1 AUSchedule=60 [WCS] AUDownloadPath=/var/tmcss/activeupdate AllowMaximumSecondsUpdatePatternRun=21600
Details
The problem happens because the changes in the AU.ini file are not saved properly due to Blue-Screen-of-Death (BSoD) or unexpected shutdown.
To resolve the issue, replace the AU.ini file:
- Stop all the OfficeScan services.
- Back up the corrupted AU.ini file.
- Use the complete AU.ini file below to replace the old one.
[Common] DefaultAUServer=http://osce11-ilspn30wr-p.activeupdate.trendmicro.co.jp/activeupdate/japan UseOtherAUServer=0 OtherAUServer= CPULimit=60 GUID=e6abf0f6-e924-4b41-b16c-879b5e1bb5df BandwidthThrottleKbps=0 [Components] UseAUSchedule=1 AUSchedule=60 [WCS] AUDownloadPath=C:\Program Files\Trend Micro\OfficeScan\PCCSRV\LWCS\activeupdate AllowMaximumSecondsUpdatePatternRun=21600
