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Removing TMTDI driver on a particular OfficeScan (OSCE) client

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server Core
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 7 64-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

When debugging, it is not a good practice to globally remove TMTDI driver. Learn to remove the TMTDI driver on a per client basis for testing purposes.

Details
Public

To remove TMTDI driver from client:

  1. Unload the OfficeScan client to modify the registry entries.
  2. Edit registry on the client computer.
     
    Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
    1. Prevent automatic recreation of the TMTDI driver registry key by changing the following registry key value from "0" to "1".

      HKLM\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc\RmvTmTDI=1

    2. Remove the registry hive below:

      HKLM\SYSTEM\CurrentControlSet\services\tmtdi

  3. On the client computer, open the %programfiles(x86)\trend micro\officescan client\ofcscan.ini file.
  4. Change the value of the following key from "0" to "1":

    RmvTmTDI=1

  5. Save the edited ofcscan.ini file.
  6. Restart the computer.
    After the reboot, the TMTDI driver will no longer be active.
  7. Execute the following query service command to ensure the TMTDI driver is not running:

    C:\Users\gleng>sc query tmtdi

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1110729
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