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"Request cannot be completed...” error message appears when accessing the End-User Quarantine (EUQ) console

    • Updated:
    • 28 May 2015
    • Product/Version:
    • Hosted Email Security 2.0
    • Platform:
    • N/A N/A
Summary

You receive the following error message when trying to log in to the Web EUQ console:

Request cannot be completed. There was an internal server error or the network is down.

Details
Public

This issue happens when the network is unstable and the EUQ server cannot get the data.

 

Click image to enlarge.

To resolve the issue:

  1. Clear cache in browser.
  2. Reopen Browser.
  3. Try to log in again. Make sure that the EUQ password is correct.

If the issue persists, submit a case to Trend Micro Technical Support.

Premium
Internal
Rating:
Category:
Troubleshoot; Install; Update; Migrate; Register
Solution Id:
1111050
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