Sign In with your
Trend Micro Account

Sign in to MySupport

Need Help?

Need More Help?

Create a technical support case if you need further support.

A blank message appears after clicking Event Notifications of Event Center in Control Manager (TMCM)

- Updated:
- 30 Dec 2019
- Product/Version:
- Control Manager 6.0
- Control Manager 7.0
- Platform:
- Windows 2000 Advanced Server
- Windows 2000 Server
- Windows 2003 Enterprise
- Windows 2003 Server R2
- Windows 2003 Standard
- Windows 2008 Enterprise
- Windows 2008 Enterprise 64-bit
- Windows 2008 Server R2
- Windows 2008 Standard
- Windows 2008 Standard 64-bit
- Windows 2012 Enterprise
- Windows 2012 Server Essentials
- Windows 2012 Web Server Edition

Summary

After selecting Event Notifications of the Event Center option under Administration, a blank message is displayed in TMCM:

Control Manager console

Details

To resolve the issue:

Restart services such as Trend Micro Management Infrastructure, Trend Micro Common CGI and Trend Micro Control Manager.
If the issue still occurs, check if Trend Micro Common CGI service is running. If it has stopped, restart it.
If Trend Micro Common CGI service hangs during start up or makes any error, contact Trend Micro Technical Support to get the instructions when reinstalling Common CGI service.

Rating:

Category:

Configure; Troubleshoot

Solution Id:

1111145

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.