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A blank message appears after clicking Event Notifications of Event Center in Control Manager (TMCM)

    • Updated:
    • 1 Aug 2016
    • Product/Version:
    • Control Manager 6.0
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Server
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2012 Enterprise
    • Windows 2012 Server Essentials
    • Windows 2012 Web Server Edition
Summary

After selecting Event Notifications of the Event Center option under Administration, a blank message is displayed in TMCM:

Control Manager console
Details
Public

 To resolve the issue:

  1. Restart services such as Trend Micro Management Infrastructure, Trend Micro Common CGI and Trend Micro Control Manager.
  2. If the issue still occurs, check if Trend Micro Common CGI service is running. If it has stopped, restart it.
  3. If Trend Micro Common CGI service hangs during start up or makes any error, contact Trend Micro Technical Support to get the instructions when reinstalling Common CGI service.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1111145
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