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Unable to change Windows Local Area Connection (LAN) settings when OfficeScan (OSCE) client is installed

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

When accessing the Local Area Connection properties under Control Panel > Network Connections, the Windows Explorer may stop responding and this error may occur:

Some of the controls on this property sheet are disabled because one or more other Network property sheets are already open. To use these controls, close all these property sheets and then reopen this one.

empty window

Details
Public

To solve this issue, add exclusion to the C:\Windows\Temp\dneinst.log file:

  1. Log on to the OSCE web console.
  2. Go to Agents > Agent Management.
  3. Right-click the affected agent.
  4. Navigate to Settings > Scan Settings > Real-time Scan Settings.
  5. In the Scan Exclusion List box, choose Adds paths to.
  6. In the next field, add “C:\Windows\Temp\dneinst.log” and click the + button.
  7. Click Save, then hit the Close button.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1111151
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