Summary
Learn about OSDP migration of DC2 (MUC1) from DCS to AWS (DC2 – AWS in Frankfurt) without any data loss. DC2 will be under Read-only mode during the maintenance while DC1 & DC3 will work as usual as expected.
Details
During the Read-only mode, OSDP will run as usual, however, it will not take new requests or modifications. See below list for the impact to customers.
The Sign up page will be a maintain page during Read-only mode.
- The following warning message appears on top of the File Explorer:
While Trend Micro upgrades to a new storage system for SafeSync, you may view but cannot change files that you have stored online.
- In the Account Information section on the sidebar, the following options are hidden:
- Edit Account
- Buy Now
- Manage Seats
- Customization
- Expired Date
Only View Details is permitted.
- Cannot upload files via HTML5, Java Uploader, and Drag & Drop.
- Cannot get Shareable Link.
- Cannot Copy / Modify / Move / Delete files under Common Tasks. Only Downloading and viewing of files are permitted.
- For file versioning, only Download is the permitted action.
- Cannot create or update (Edit, Rename & Delete) Team Folders for users.
Windows Client Console
- An "Update in Progress" message shows in the Status tab.
- Cannot upload files.
- Sync tab is greyed out.
Mac Client Console
- An "Update in Progress" message shows in the Status tab.
- Cannot upload files.
- Sync tab is greyed out.
