Learn the steps to recreate IM Notification account without reinstalling the product.
To recreate IM account:
- Create an Active Directory (AD) account or use an existing one with the following properties:
[Member of the following AD Groups]
- Domain Users
- IM Security Admins
- RTCUniversalServerReadOnlyGroup
The IM Security Admins should also be a member of the RTC Server Applications and RTC Local Administrators groups.[Additional Settings]
- User not locked
- Password never expires
- Stop the following IM Security services:
- Trend Micro IM Security Server
- Trend Micro IM Security System Attendant
- Open a command prompt (cmd.exe) with Domain or Local Administrator's privileges and change directory to %PROGRAMFILES%\Trend Micro\IM Security.
- Run the following command:
toolImAgentCfg.exe /u ad_account /p ad_account_password /t service_protocol /s poolFQDN:port
Where:
ad_account - Active Directory Account name
ad_account_password - Active Directory Account password
service_protocol - TLS or TCP
poolFQDN - the Lync or OCS Pool Identification
port - for TLS (5061), for TCP (5060)For example:
toolImAgentCfg.exe /u lyncuser /p pwd123 /t TLS /s pool1.lynctest.com:5061
- Restart IM Security services.