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Recreating Instant Messaging (IM) Notification account

    • Updated:
    • 7 Jul 2015
    • Product/Version:
    • IM Security 1.6
    • Instant Messaging Security 1.5 MS LCS
    • Instant Messaging Security 1.5 MS OCS
    • Platform:
    • Lync Server 2010
    • Lync Server 2013
Summary

Learn the steps to recreate IM Notification account without reinstalling the product.

Details
Public

To recreate IM account:

  1. Create an Active Directory (AD) account or use an existing one with the following properties:

    [Member of the following AD Groups]

    • Domain Users
    • IM Security Admins
    • RTCUniversalServerReadOnlyGroup
     
    The IM Security Admins should also be a member of the RTC Server Applications and RTC Local Administrators groups.

    [Additional Settings]

    • User not locked
    • Password never expires
  2. Stop the following IM Security services:
    • Trend Micro IM Security Server
    • Trend Micro IM Security System Attendant
  3. Open a command prompt (cmd.exe) with Domain or Local Administrator's privileges and change directory to %PROGRAMFILES%\Trend Micro\IM Security.
  4. Run the following command:

    toolImAgentCfg.exe /u ad_account /p ad_account_password /t service_protocol /s poolFQDN:port

    Where:
    ad_account - Active Directory Account name
    ad_account_password - Active Directory Account password
    service_protocol - TLS or TCP
    poolFQDN - the Lync or OCS Pool Identification
    port - for TLS (5061), for TCP (5060)

    For example:

    toolImAgentCfg.exe /u lyncuser /p pwd123 /t TLS /s pool1.lynctest.com:5061

  5. Restart IM Security services.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1111642
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