Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Deep Security Virtual Appliance may fail to update pattern in VMware VDI environment

    • Updated:
    • 12 Aug 2016
    • Product/Version:
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • VMware ESX 4.0
    • VMware ESX 4.1
    • VMware ESX 5.0
    • VMware ESXi 4.0
    • VMware ESXi 4.1
    • VMware ESXi 5.0
    • VMware ESXi 5.1
    • VMware ESXi 5.5
    • VMware vCenter 5.0
    • VMware vCenter 5.5
    • VMware vSphere 5.1
    • VMware vSphere 5.5
Summary

Sometimes, a Deep Security Virtual Appliance (DSVA), which runs on ESXi host with VDI Resource Pool, may fail to update pattern files.

Upon checking the resource pool shares settings, the DSVA is set to a value lower than High.

Details
Public

The issue occurs when the VMware Resource Pool settings are set to prioritize any VDI virtual machine (VM) rather than DSVA. In such scenario, DSVA is left with no resources causing the pattern update to fail.

If you need to set Resource Pool Shares Reservation in a VDI network, configure the DSVA to receive a high share. This will ensure the security of your environment.

  1. Right-click the resource pool and choose Properties.
  2. On the Resource Allocation section, set the Shares to High.

    Resource pool allocation

Premium
Internal
Rating:
Category:
Troubleshoot; Update
Solution Id:
1111650
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.