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OfficeScan (OSCE) fails to update using Control Manager (TMCM)

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Standard 64-bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Standard
    • Windows 2012 Standard R2
Summary

When you try to update OSCE via TMCM, the OSCE client still shows outdated components.

Upon checking the Tmudump.log, it shows the following error:

Err 20150515 00:22:41 1832 4068 Signature Check C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Web\Service\Build.exe failed, ret : 8192
Details
Public

The issue occurs because the OSCE server has enabled signature checking but the checked file cannot pass.

To resolve the issue, disable the signature checking:

  1. Open the aucfg.ini file located under PCCSRV\Web\Service.
  2. Set the value of the following key to "0".

    check_files_signature=0

  3. Restart the OfficeScan Master Service.

If the issue persists, collect the logs:

  1. Enable the debug log in aucfg.ini using the commands below:

    [debug]
    level=-1

  2. Use the Case Diagnostic Tool (CDT) to activate the debug mode.
  3. Replicate the issue.
  4. Gather the following files and send to Trend Micro Technical Support:
    • CDT logs with all the events including the tmudump.txt1 file
    • timestamp.txt
Premium
Internal
Rating:
Category:
Update
Solution Id:
1111657
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